Legal
Privacy Policy
Last updated: October 2026
1. Information we collect
We collect information you provide when you register for a DropHub account, connect a store, browse the catalogue, or contact us. This includes your name, business name, email address, payment details (processed securely by Stripe) and store integration credentials. We also collect usage data such as pages visited and actions taken within the platform.
2. How we use your information
We use your information to provide and manage your membership, operate the catalogue and storefront features, process payments and payouts, communicate with you about your account, and improve our services. We never sell your personal data to third parties.
3. Sharing your information
We share data only with service providers who help us run DropHub (such as payment processors and email delivery), with your connected store platforms as needed to publish products and sync orders, and where required by law. All providers are bound by appropriate confidentiality obligations.
4. Data retention
We retain your account data for as long as your membership is active, and for a reasonable period afterwards to meet legal, accounting or reporting requirements. You may request deletion of your data at any time, subject to those obligations.
5. Your rights
You have the right to access, correct, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details on our Contact page. We will respond within one month of your request.
6. Security
We take reasonable technical and organisational measures to protect your data, including encryption in transit, secure storage of credentials, and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies
DropHub uses essential cookies to keep you signed in and to remember your preferences. We do not use cookies for third-party advertising. You can control cookies through your browser settings.
8. Changes to this policy
We may update this Privacy Policy from time to time. We will notify members of material changes by email or in-app announcement. Continued use of DropHub after a change constitutes acceptance of the updated policy.